Frequently asked questions

Yes, we deliver to addresses right across the UK. Every order comes with tracking, and your tracking link arrives by email as soon as your parcel leaves us, so you can follow it all the way to your door.

Delivery is free on every UK order, with no minimum spend and no handling fee added at checkout. If you order a bundle, everything ships together with one tracking link, so there is nothing to chase across multiple deliveries.

Order at least a week before you leave if you can. That gives you time to pack the bag, charge your power bank and test the ToughCord cable at home before you head to the airport.

A bag you cannot see, a flat phone and a plug that will not fit the socket are three everyday hassles. In the kit, the SecureSling keeps your phone, cards and passport close and in sight, the TravelPlug Adapter lets your 2-pin Euro and Asian devices plug into any UK socket, and the ToughCord USB-C Cable keeps the charge flowing. Together they cover the whole carry, and the set costs less than buying each piece separately.

Yes, you can. Buying the set together means everything arrives in one parcel, you are ready from day one, and it costs less than buying each piece separately.

It is worn across the front of your body, so your phone, cards and passport stay close and in your line of sight instead of hanging behind you. You can keep a hand on it in a crowd and see it the whole time.

Yes, you need your own power bank. The USB port is a pass-through, not a built-in battery. Put your power bank inside the bag and connect it to the internal cable, which runs to a port on the outside. Plug your phone into that port and it charges while the bag stays zipped.

It is made from durable oxford fabric with a fabric lining, and measures about 34 x 17 x 8 cm. That holds a phone, wallet, cards, keys and passport, plus a slim power bank for charging. It is built for the essentials you want close, rather than as a large everyday tote.

Yes. The strap is adjustable and can sit over either shoulder, so the bag rests snug against your body rather than swinging around. You can wear it across the chest or as a shoulder bag.

No. It is made for UK sockets. It takes a 2-pin Euro or Asian plug and fits it into a UK 3-pin socket, so you can use devices bought overseas here at home. It will not fit sockets outside the UK.

No. It changes the plug shape to fit a UK socket, but it does not convert voltage. It suits devices rated for 220 to 250V. Most phones, tablets, laptops and USB chargers handle 100 to 240V already, but check the rating on high-draw items such as hair tools before you use them.

Most cables break where the cable meets the connector, because bending it in a bag puts stress on that one spot. The ToughCord has reinforced connector ends and is wrapped in braided nylon instead of plain PVC, and it has been tested for over 10,000 bends.

It works with USB-C phones, tablets and laptops and supports fast charging up to 3A. Your charging speed also depends on your plug or power bank.

Wipe it with a damp cloth and let it air dry. Avoid machine washing, which protects the finish and the charging port. Coil the internal charging cable loosely when you are not using it, and empty the bag when you store it so it holds its shape.

Keep the adapter dry and pack it in a pocket of your bag so nothing bends. Coil the braided ToughCord loosely rather than wrapping it tightly around itself, and it will hold its shape well over time.

In the morning, put your phone, wallet, cards and keys inside with a charged power bank connected to the internal cable, and wear the bag on the front or the back. On the train, plug your phone into the outer port using the ToughCord and it tops up as you go. At home, the TravelPlug lets your 2-pin Euro or Asian chargers use any UK socket.

Put a fully charged power bank in before you leave, so the outer port is ready whenever your battery drops. Keep a ToughCord coiled inside the bag, so charging is always one plug away.

Every CarryWell order is covered by our 30-day money-back guarantee. Wear the bag on a few commutes and take the adapter and cable on a real day out. If it is not for you, contact us within 30 days for a full refund. Our returns page sets out the current conditions, so you can see exactly what applies before you order.

No catch. Order your gear and use it properly. If it does not make your carry feel safer and more organised, send it back within 30 days for a full refund. The returns page sets out the conditions in plain terms, so there are no surprises. We stand behind how the bag, adapter and cable are built, which is why the guarantee is this simple. If anything is wrong when it arrives, get in touch and we will sort it out.

CarryWell is for people who want their daily carry and their travel sorted with one setup. It suits you if you commute on packed trains, see your battery dying by lunch, or want to get through a foreign airport without patting your pockets to check for your passport. If you rely on your phone for maps, transit apps and contactless payments, and you would rather be the calm, organised one on a trip than the frazzled one, CarryWell is built for you.

We keep the range small and choose each piece for daily use. The SecureSling pairs a front-worn design with a built-in charging port, and the ToughCord has braided nylon and reinforced ends where cheaper cables tend to break. You can test all of it yourself under our 30-day money-back guarantee.

From your first commute. With the bag in front of you and your phone charging as you go, there is less patting of pockets and less hunting for a socket. And with the TravelPlug, the 2-pin devices in your drawer work in UK sockets again.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

CarryWell is an online store, so we do not have a shop and cannot accept walk-in returns or collection. Get in touch through our contact page and we will help.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.